Question 1

How do I place an order?

Accepted Answer

To place an order, browse products, add items to cart, proceed to checkout, select delivery address and payment method, then confirm your order.

Question 2

How can I track my order?

Accepted Answer

You can track your order by going to the Orders section in your profile or by using the order tracking feature on the home screen.

Question 3

What payment methods are accepted?

Accepted Answer

We accept UPI, Credit/Debit Cards, Net Banking, and Cash on Delivery (COD) for your convenience.

Question 4

How do I cancel an order?

Accepted Answer

You can cancel an order from the Orders section if it hasn't been shipped yet. Go to order details and tap "Cancel Order". Refunds are processed within 5-7 business days.

Question 5

How do subscriptions work?

Accepted Answer

Subscriptions allow you to receive products on a regular basis (daily, weekly, or monthly). Set your frequency, delivery time, and we'll handle the rest automatically.

Question 6

How do I pause or skip a subscription delivery?

Accepted Answer

Go to your Subscriptions page, select the subscription you want to modify, and choose "Pause" or "Skip next delivery". You can resume anytime.

Question 7

How do I update my delivery address?

Accepted Answer

Go to Profile > Addresses to add, edit, or remove delivery addresses. You can set a default address for faster checkout.

Question 8

How do I report an issue with my order?

Accepted Answer

Go to your order details and tap "Report Issue". Select the issue type (wrong item, damaged, missing items, etc.) and provide details. Our support team will respond within 24 hours.

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